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A full refund or replacement product will be issued if an over-the-counter (OTC) product is damaged in shipment or if an incorrect item was sent. Replacement or refund will not apply to purchases incorrectly ordered.
Please contact our Returns Officer by e-mailing info@Oze-Pharmacy.com.au as it may not be necessary to return your items. Our Returns Officer will respond with a confirmation message and if necessary, shipment instructions for returning the item. Include your Order Number and the reason for return and whether you would like a replacement or a refund. Please note items must not be sent without contacting our Returns Officer, who will also issue a return number. Failure to provide complete information will cause delays.
Returns to Oze-Pharmacy at the following address:
ATTN: Returns Officer
Oze-Pharmacy
10 / 18 Victoria Avenue
Castle Hill
2154 NSW
Alternatively,
Phone: 1300 551 466
Fax: 1300 551 465
Or, Email: info@Oze-Pharmacy.com.au
By law we are unable to accept prescription returns for reuse or resale. If your prescription was damaged due to shipping, or if you have any questions regarding your prescriptions please contact an OZePHARMACIST using the above contact details. |
